Our Policies

HD Total Home Solutions strives for excellence during each cleaning. If you have any questions or concerns about the job that your cleaners did, please contact Hallie at your earliest convenience. We will come out, review your concerns, and fix any issues that you may have noticed.

​

​​All payments are final. Although we do not offer refunds/reimbursements on our services, we will always return to correct any mistakes.

A deposit of 20 percent is required at the time of new scheduling of all services. all deposits are final. You may re-schedule your service for up to 60 days before we will require a new deposit.

​

All payments are due at the time of service, if payment is not received within twenty-four hours, there will be at late fee of $10.00 added to your next service. Failure to pay the late fee will result in a pause of service. HD Total Home Solutions reserves the right to not return or complete any future cleanings in the event of non-payment.

 

Cancellations are to be made 48 hours in advance at the time of your confirmation, two days prior to your scheduled cleaning. If cancelled within 48 hours, a $25.00 fee will be added to your next cleaning. Due to the extended period between cleanings with a cancellation, a $25.00 fee will be added to your next cleaning.

 

Payments for first time cleanings can be made via cash, credit card (3% fee added), or check made out to HD Total Home Solutions.

 

In the instance that your check bounces, you will be charged a $40 check return fee along with your next cleaning. You MUST pay your balance in full before our team begins their cleaning that week.  If a check bounces more than twice, you will be removed from the schedule, and we will no longer service your home/business.

 

Tips are not required but are appreciated. Our cleaners work very hard to ensure your home is up to our standards and meets your needs.

 

Thank you for trusting our team to take care of your home. Your business is greatly appreciated and quite honestly, helping make our dreams come true. For years it has been a dream to open a cleaning business and it is with your help that we are succeeding. We are always open to any feedback and reviews and will listen with open ears.